With many years of experience we’ve put together our most popular frequently asked questions. If you still can’t find what you’re looking for, don’t hesitate to get in touch here

Forklift questions

  • How long does my ‘licence’ last for?

    There is no state system for training of lift truck operators as there is for drivers on the public highway. There is therefore no central organisation which holds copies of training certificates. To obtain a duplicate of your certificate of basic training you will need to contact the training provider who trained you and issued the original, or your previous employer. If you cannot obtain a duplicate, then your new employer may wish to have you assessed and re-tested.

  • How old do you have to be to operate a lift truck?

    Lift truck operators should be over the minimum school leaving age (MSLA), except in ports where they must be at least 18 years old.

    There are particular definitions of people by age in health and safety law:

    • a young person is anyone under eighteen years of age;
    • a child is anyone who is not over compulsory school age (ie he or she has not yet reached the official age at which they may leave school). This is generally referred to as the minimum school leaving age.
      The Management Regulations 1999 require you to assess the health and safety risks to all your employees and to identify what you need to do to comply with your legal duties to prevent or control those risks and ensure your employees’ health and safety. Under the Regulations you have particular responsibilities towards young people:
    • to assess risks to all young people under 18 years of age, before they start work;
    • to ensure your risk assessment takes into account their psychological or physical immaturity, inexperience, and lack of awareness of existing or potential risks;
    • to introduce control measures to eliminate or minimise the risks, so far as is reasonably practicable.
  • How do I get a copy of my certificate of training?

    There is no state system for training of lift truck operators as there is for drivers on the public highway. There is therefore no central organisation which holds copies of training certificates. To obtain a duplicate of your certificate of basic training you will need to contact the training provider who trained you and issued the original, or your previous employer. If you cannot obtain a duplicate, then your new employer may wish to have you assessed and re-tested.

  • How often should my staff have refresher training?

    Legally there is no set frequency for refresher training but the HSE recommends refresher training between 3 and 5 years or as specified by your Risk Assessment and Insurer’s requirements. Their Code of Practice states that employers should continually monitor their forklift operators to ensure their competence. It is only a 1-day course and up to 3 operators can be trained at the same time.

  • Will a counterbalance licence also cover driving a reach truck? 

    No. Counterbalance and Reach trucks are classed as different machines and do not have the same operating procedures. However, if they are already certificated, it will only require a conversion course to enable them to drive both types of forklift.

  • Does a counterbalance licence cover all size counterbalance trucks?

    No, ITSSAR has 3 different size categories for Counterbalance trucks. Those categories are up to and including 5 Tonne; Over 5 Tonne and up to and including 15 Tonne and Over 15 Tonne so a conversion course will be required for each type.

  • Will the instructor be accredited with a recognised accreditation body?

    Of course! Your instructor will be ITSSAR accredited, please feel free to inspect all documents prior to commencement of training.

  • Who or what is ITSSAR?

    ITSSAR is the acronym for the Independent Training Standards Scheme and Register. Founded in 1991; they are one of the four founding members of the Accrediting Bodies Association (ABA), they recognise, approve and accredit a diverse range of courses throughout the UK including construction plant operation, forklift operation, crane operation, lifting, rigging, slinging and signalling.

First aid questions

  • How often do first aiders need to re-qualify?

    First aiders should re-qualify every three years, otherwise:

    • the Health and Safety Executive (HSE) no longer considers them competent to act as a first aider
    • they will not be counted towards the required number of first aiders in your workplace.
    • First aiders can re-qualify by completing a two-day first aid at work requalification course, but if some time has passed since the certificate expired, the HSE recommends completing the three-day first aid at work course.

    We support the HSE recommendation that first aiders have annual refresher training to keep their skills up-to-date.

  • What first aid equipment do I need?

    Employers should provide at least one first aid kit per work site. Your needs assessment will help you identify what equipment you should provide but guidance is also available from the HSE.A first aid containers should be green with a white cross (not a red cross, which is a protected symbol).

  • Can first aiders give medicine to casualties?

    First aid at work training does not include giving tablets or medication except using aspirin to treat a casualty with a suspected heart attack, which is covered in our three-day first aid at work course.

    If a colleague has prescription medicine, you may help them to take this but should not administer it for them.

  • My employer needs me to take a First Aid Course that meets their HSE responsibility - do your courses do that?

    Yes! Our First Aid at Work Courses are fully compliant and recognised by the HSE.

  • Do I need to do any studying before the course?

    No – we teach you all you need to know on the course, as we provide manuals covering the topics taught you don’t even need to take notes.

  • Is the course just looking at a Power Point?

    We make the courses as interactive as possible – we find that people remember the practical exercises more than us talking! We encourage the students to get involved and practice what they may be asked to do in a real emergency. We have the latest first aid training tools to help you get involved.